First class customer support:
Removing admin and PCI compliance headaches for The Music Dept
Industry
Retail
Featured products
DOJO Go, Next-day settlement, PCI Compliance
The Music Dept is an independent musical instrument store that has been operating in the centre of St Albans for over forty five years. They offer a wide range of instruments, focusing on pianos, guitars and bass for musicians of any level, as well as services such as repairs and hire. The experienced team is led by Ford Shackcloth (surely one of the greatest names in the business) and we caught up with him to find out about his experience with Safepay.
“The thing I have learnt is that you should treat your card payment services like you do your car insurance, you need to check on your deal every couple of years at the very least. I got a good initial package from my last provider, but it slowly crept up and I was guilty of letting it slide. Lets be honest it can be a minefield, and there is always something else you can be doing”
It was Ford’s wife that introduced him to Safepay. She has a play centre that's a member of the Association of Indoor Play and David & Matthew Rothwell provide support to many of their members. After her glowing testimonial, Ford reached out to us and very soon the process of reviewing DOJO for The Music Dept. was underway.
“It was a very simple decision. There was an enormous amount of admin around PCI compliance which my existing provider was supposed to help with but didn’t. Safepay have picked up the ball on that one as well and taken that headache away"
“It was a very simple decision. The fees were around 30% cheaper from the get-go, but also the service level was so much better. We'd always get a delay in getting paid particularly over the weekend, and Safepay were offering next day payments. There is also an enormous amount of admin around PCI which my existing provider was supposed to help with but didn’t. Safepay have picked up the ball on that one as well and taken that headache away.”
"We made the decision to switch just before Christmas, which might seem like a crazy idea, but I wanted to take advantage of the lower fees as soon as possible. As it happens I shouldn’t have worried, the terminal arrived literally the day after we signed up and David appeared to ensure we were up and running. It really has been that easy.”
It was Ford that suggested that David should contact the MIA, because he honestly felt that they would be able to help other Music stores in the same boat. Ford recognised the difference it makes when the service being offered has been tailored to the MI sector. In turn this is hugely helpful to the MIA, as finding providers of services like this is often quite difficult.
“The icing on the cake is the personal service that David & Matthew provide, which is the bit that makes the transition, set-up and problem-solving far less of a headache”.
"Of course any member benefit provider is only as good as the last interaction they are involved in, and at the MIA we review member experiences regularly to ensure the recommendations we provide members are worthwhile. We would always encourage members to review the arrangements they have in place so getting in touch with Safepay might not be the worst idea in the world. It certainly worked out for The Music Dept."
Anthony Short, Music Industries Association
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